Refund policy

Return Policy

At Salt & Light CO., we strive to provide high-quality products that reflect our faith and inspire others. However, we understand that sometimes issues may arise. Please review our return policy below:

Defective or Damaged Items

If you receive a defective or damaged item, we offer a free reprint or a refund. To initiate this process, please contact us within 30 days of product delivery with a clear photo showing the issue. Refunds will be issued to your original payment method.

Non-Defective Returns

Since our products are made to order, we do not support returns or exchanges if you ordered the wrong size, color, or simply changed your mind. However, we offer the following options:

• Exchange for a New Product: You can exchange the item for a different size or design.
• Store Credit or Voucher: Receive a voucher that can be redeemed on your next purchase.

Return Window

All return requests must be made within 30 days of receiving your order.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or damaged.

Customization

Customized products are non-refundable unless there is a defect. Please ensure all customization details are correct before placing your order.

Customer Communication

To initiate a return, please contact our customer service team at info@saltandlightcompany.net with your order number and a description of the issue. We will guide you through the process and provide any necessary instructions.